Frequently Asked Questions

Everything you need to know about your favorite cozy footwear.

How do I know what size to order?

BEARPAW boots and slippers generally run true to size. If you are a half size, we recommend sizing up to the next full size for the most comfortable fit, especially if you plan to wear thick socks.

What is your return policy?

We offer a 30-day return window for unworn merchandise in its original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.

Are BEARPAW boots waterproof?

Many of our styles feature NeverWet® technology, which provides a water and stain-repellent barrier. For styles without this treatment, we recommend using a protective spray before wearing them in wet conditions.

How long will it take for my order to ship?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

How should I clean my sheepskin boots?

We recommend using a specialized suede and sheepskin cleaning kit. Avoid machine washing or drying, as high heat and excessive water can damage the natural materials.

Do you offer international shipping?

Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.